About Labman
Labman Automation designs and builds bespoke robotic and automation systems that enable science through technology. We support global customers across pharmaceuticals, materials science, and research—helping make complex processes faster, safer, and more sustainable.
Role Summary
Electrical Engineer – Support
Location: Stokesley, North Yorkshire (Labman HQ) – Full‑time, on‑site with travel. Salary: £40,000 – £50,000.
The Role
As a Support – Electrical Engineer you will coordinate and lead technical support contracts, act as the key customer interface, organise service visits, and support the development of a small team of Support Engineers.
Key Responsibilities
* Lead and coordinate technical support for custom Labman laboratory automation systems.
* Plan and deliver preventative maintenance, reactive support, system upgrades, and training.
* Manage support contracts, service schedules, ticketing systems, and documentation.
* Act as the primary customer contact, building strong relationships and ensuring high‑quality service.
* Lead fault‑finding, diagnostics, and root‑cause analysis on complex electromechanical systems.
* Coordinate system testing, issue replication, and engineering investigations at HQ.
* Manage system upgrades, validation activities, and feature releases.
* Prepare engineers for customer site visits and support their technical development.
* Manage and mentor a small team of Support Engineers, allocating work and reviewing outputs.
* Produce support quotations and track contract performance.
* Drive continuous improvement of support processes and tools.
* Occasional travel to customer sites and Labman locations (including Liverpool and Jealott’s Hill) as required.
* Ensure all work complies with health & safety standards and site protocols.
What You’ll Need
* Degree, HNC/HND, or equivalent experience in Electrical or Mechatronics Engineering.
* Proven experience in a senior engineering, support, or maintenance role.
* Strong fault‑finding, diagnostics, and troubleshooting experience on automated or industrial systems.
* Excellent hand‑skills and a familiarity with tools of the trade.
* Experience coordinating work, projects, or small engineering teams.
* Ability to manage multiple priorities, deadlines, and customer expectations.
* Excellent communication skills with both customers and internal stakeholders.
* Strong organisational skills with high attention to detail.
* Ability to work independently and collaboratively.
* Proficiency with Microsoft Office.
Desirable Experience
* Robotics, automation systems, or special‑purpose machinery.
* Ticketing systems, remote diagnostics, or service management tools (e.g. SAP, Salesforce, TeamViewer).
* Preventative maintenance planning and support contracts.
* Customer‑facing engineering or field‑service roles.
* Continuous improvement or process optimisation experience.
Company Benefits
* Competitive salary (dependent on experience).
* 33 days holiday (including bank holidays, rising with service).
* Private healthcare.
* UK and international travel opportunities.
* Enhanced maternity and paternity benefits.
* Ongoing training, CPD support, and career development.
* On‑site gym, squash court, bouldering wall, and social clubs.
* Employer pension contribution.
Our Values
* In it together – We collaborate and support each other.
* Excellence – We deliver high‑quality engineering and service.
* Humility – We stay open to learning and feedback.
* Sustainability – We think long‑term in our solutions.
* Fun – We enjoy what we do and the environment we work in.
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