Company Overview:
Our client is a leading provider of business communication and IT solutions, delivering expert services and innovative products to clients across various sectors. With a strong presence in the Yorkshire region and beyond, they pride themselves on long-term client relationships, technical excellence, and exceptional customer service.
Role Overview:
They are seeking a motivated and commercially focused Desk-Based Account Manager to manage and grow an existing portfolio of approximately 180 business accounts. This is a fantastic opportunity for someone with a passion for building relationships, identifying opportunities, and driving revenue through cross-selling and up-selling solutions.
Key Responsibilities:
* Identify opportunities to expand services and products within existing accounts, ensuring customer satisfaction and fostering long-term loyalty.
* Work closely with tech and projects to ensure appropriate solutions are sold and implemented smoothly.
* Keep apprised of changing technology and any additional value it can offer to the existing customer base.
* Maintaining customer base as well as upselling & cross-selling Telecom/IT products in view to hit monthly and quarterly targets
* Undertake regular account reviews, to be sure customers are aware of the full scope of our offering.
* Working towards a personal target as well as contributing to the overall department target
* Assist with billing enquiries
* Manage contract renewals
Candidate Requirements:
* Proven work experience in a similar account management role
* Strong workload prioritisation skills and ability to work under pressure
* Results driven and customer service focused
* Strong client-facing and teamwork skills
High motivation and ambition
What They Offer:
* £28,000 basic salary + £12,000 on-target earnings (uncapped commission structure)
* Structured onboarding and training programme
* Supportive, team-focused working environment
* Opportunities for career progression within a growing business
* Hybrid working options may be considered after probation