Now Hiring: Service Delivery Manager
Location: Belfast, Hybrid | Full-Time | Permanent
Our Public Sector client is undergoing an exciting period of IT transformation and is seeking a talented Service Delivery Manager to join their growing team. This is a newly created and strategically important role that will be central to shaping how IT services are delivered across the organisation - with a strong focus on supplier and contract management as they transition to a more outsourced infrastructure model.
The successful candidate will work closely with the Head of ICT and lead a small in-house technical support team, while also managing key third-party suppliers. You'll play a vital role in maintaining service excellence, driving performance through SLAs and KPIs, strengthening IT governance, and helping to deliver secure, future-ready technology solutions.
Key Responsibilities Include:
* Overseeing day-to-day IT service operations and the service desk
* Managing supplier performance, contracts, and relationships
* Leading internal ICT support staff with a focus on mentoring and development
* Supporting infrastructure improvement projects and service transitions
* Championing IT security, compliance, and continuous improvement
Essential Criteria:
* Experience in a similar IT service delivery role with management experience
* ITIL Foundation certification (or above)
* Strong technical background in Microsoft 365, Active Directory, and Windows Server
* Experience managing outsourced IT providers and holding them to account via SLAs/KPIs
* Proven ability to lead teams, influence stakeholders, and drive service improvements
Desirable: Experience with SQL Server, Cyber Essentials Plus, procurement processes, or working within a hybrid/outsourced IT environment.
This is a fantastic opportunity to shape service delivery within a forward-thinking organisation, supporting both operational excellence and long-term digital strategy.
To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or s.kennedy@mcsgroup.jobs.
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
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