Join the SpinMe team: seeking an enthusiastic Client Support Manager.
ABOUT US
SpinMe Ltd is a Cheltenham based business. We are professional, innovative and at an exciting time of our growth plan. Our goal is to shape the future of digital asset production by developing and delivering world-class workflow solutions trusted by the global eCommerce market.
Our work environment includes:
* Work-from-home days
* Growth opportunities
* Charity days
Key Purpose:
We are seeking a Client Support Manager to join our dynamic team at SpinMe Solutions. In this role, you will be the link between our clients and our software solutions, ensuring seamless integration and satisfaction.
Report to: Head of Client Excellence
Key Responsibilities:
* Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with our software solutions.
* Product Expertise: Gain deep knowledge of our software capabilities to effectively guide and advise clients on best practices for their photo studio workflows.
* Issue Resolution: Act as the first point of contact for client concerns; troubleshoot and resolve issues related to software performance, usability, and customization.
* Feedback Loop: Collect and analyse client feedback to drive continuous improvement in our software offerings.
* Software Support and IT: Support clients by managing database changes, deploying system configurations, software installations and other business challenges as needed.
* Collaboration with Teams: Work closely with the product development, client relationship, and marketing teams to relay client insights and contribute to product development.
* Team management: Manage and lead a team of support specialists to deliver excellent client satisfaction and go above and beyond to ensure the client requirements are met.
* Reporting and Documentation: Maintain detailed records of client interactions and issues, and prepare regular reports on account status and client satisfaction.
Experience & Knowledge:
* Working knowledge of database systems such as Microsoft SQL Server.
* Working knowledge of Apple Mac and Windows Desktop OS including software installation and starting/stopping services.
* Proven experience in client support, ideally in a software or technology company.
* Excellent problem-solving and communication skills.
* Ability to work independently and as part of a team.
* Proficiency in support software such as Zendesk, and MS Office.
Personal characteristics:
* Self-motivated
* Strong problem-solving skills
* Approachable
* Excellent organisational skills
Working hours and location:
* 37.5 hours – Monday to Friday
* 25 days annual leave per year plus bank holidays.
If you think you have what it takes, email your CV and cover letter to us by March 31st 2024, at careers@spinmesolutions.com
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