Responsibilities
* Ensure robust systems are in place to achieve delivery of the Directorate and individual service patient access targets.
* Ensure all local processes are aligned with Trust and national processes.
* Review and improve data quality within the directorate and clinical business units.
* Work with clinical service units to simplify administrative processes, ensuring an efficient and effective pathway to support the delivery of patient care.
* Deliver training to directorate staff on processes and mechanisms for patient documentation on the Trust Electronic Patient Record.
* Maintain an overall view of directorate elective waiting lists to ensure that patients are seen and treated within national targets, and that patient pathways are appropriately recorded.
* Ensure that all activity is appropriately captured and coded to maximise income for the services and the directorate.
* Maintain an overview of the delivery of patient access targets within the Directorate; investigate and escalate potential breaches to Service Managers and the Deputy Operational Service Manager and collaborate with clinical teams on action plans to avoid breaches.
* Validate pathways and ensure that the data used to measure patient access targets is accurate.
* Deliver service‑specific training to help staff and services achieve efficient and effective administrative processes.
* Carry out waiting list audits and data quality audits as specified by the Trust and support Service Managers with local audits.
* Liaise with the Trust Elective Access Manager and team to provide required information and reports related to patient access.
* Attend Trust Data Quality meetings and ensure information is communicated effectively into the Directorate regarding new initiatives.
* Line‑manage the Patient Pathway and Outpatient Booking Team Leaders, ensuring workload is effectively distributed and that post‑holders are appraised and supported with learning and development.
* Act as a role model to less experienced staff at all times.
Appointment and Employment Conditions
The postholder will have access to vulnerable people in the course of their normal duties and, as such, this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020. A Disclosure and Barring Service check will be required.
Equality, Diversity and Inclusion
All applicants will be considered on a basis of merit and in accordance with the UK Equality Act 2010. The Trust is committed to providing a safe, respectful hiring and working environment and promotes zero tolerance for inappropriate sexual behaviour, in line with the NHS Sexual Safety Charter.
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