Overview
Bristol Court is part of the CCH Group, one of the UK’s largest providers of community‑based health and social care services.
Quality & Engagement Manager – Feltham, TW14 9AG
Full‑time, Permanent | £32,305 per annum
Job Description
As Quality and Engagement Manager at Bristol Court, you will play a key role in maintaining high standards of care and ensuring compliance with regulatory requirements.
* Conduct timely audits of service delivery, monitor progress against improvement plans, and work closely with branch managers to ensure actions are followed through and successful outcomes are achieved.
* Deliver operational training, mentor staff, and provide guidance on care delivery and the effective use of systems.
* Support branch teams by providing quality assurance and compliance: conduct regular audits and governance reviews, identify risks, ensure regulatory compliance, support the implementation of improvement plans, and provide training and mentoring.
* Act as point of contact for customer concerns and feedback, analyse feedback data, collaborate with branch manager on improvements, and maintain visible presence within the Extra Care Scheme.
* Provide operational support and mentorship: train and mentor care professionals and branch staff on care delivery, reporting systems, and policy implementation; assist with investigations, contribute to change management initiatives, and provide hands‑on support during service challenges or crisis situations.
Qualifications
* Strong knowledge of the social care sector, including regulatory and clinical requirements in community settings.
* Confident user of Microsoft Office, especially Excel, and digital compliance/reporting tools.
* Excellent organisational, time‑management and communication skills.
* Collaborative team player with a proactive, adaptable, and solution‑focused mindset.
* Committed to high standards of customer care and aligned with company values.
* Experience in social/community care and quality/compliance.
Benefits
* Comprehensive training and development opportunities including self‑directed learning, coaching conversations, e‑learning modules and access to further qualifications.
* Well‑being resources and financial advice.
* Up to 14% discount at over 40 retailers including Tesco and John Lewis.
* Occupational maternity pay & adoption pay, occupational paternity pay, death in service payment, occupational sick pay (subject to terms and conditions and qualifying period).
Equal Opportunities
London Care is an Equal Opportunities Employer and part of the City and County Healthcare Group.
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