Saffron Housing Trust is a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.
We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.
We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.
Role Description We have an exciting opportunity for a Head of Service Charges, Rent & Income to provide strategic leadership and operational oversight for Saffron Housing Trust’s service charges, rent application and income collection activities. Ensuring that delivery is compliant, customer-focused, and aligned with best practice whilst maximising income across the 7000+ homes, homeowners, freeholders on estate and garages. This is a full-time role, based in the Greater Norwich Area, United Kingdom.
Salary: £72,000 per annum
Fulltime: 37 hours per week
For more information on our vacancy and to apply click here - https://saffronhousing.current-vacancies.com/Jobs/Advert/4157009?cid=1368&rsid=0&js=0&LinkType=1&FromSearch=False
Responsibilities
Responsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes.
Provide visible, values-based leadership contributing to cross departmental collaboration.
Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders.
Oversee the setting, issuing, applying, reconciliation and collection of service charges, personal charges, estate-based charges, and utility charges ensuring compliance with legislation and transparency for residents.
Lead initiatives to enhance tenant and residents’ engagement, ensuring we listen to and act on customer feedback.
Maintain up to date knowledge of government, regulatory requirements, and best practice across the sector ensuring that all policies and processes are kept up to date to maintain regulatory compliance.
Qualifications
Degree level or equivalent relevant professional qualification or qualified by experience (E).
Evidence of continued professional development (E).
Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D).
Membership with the Chartered Institute of Housing (CIH) or The Property Institute (formerly IRPM) (D).
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