Role Outline We are looking for a friendly and approachable IT Systems and Support Engineer to join our operations team in Falmouth. You will be the primary point of contact for user support requests and will work closely with the DevOps team to develop, maintain, and enhance our user, workstation and network management, automation and security.
Our internal motto is “Be Wow”, our robots are wow and we seek engineers who embody this in their work by building intuitive, effective systems that delight users and drive success.
User accounts management
Workstation cyber security
Managing physical networking devices
Developing automated processes to reduce manual tasks
Documentation and IT asset inventory
Implementing IT compliance requirements
Managing other IT appliances
Transforming legacy systems and network topologies
Seamlessly migrating user accounts between systems
Integrating globally located office and cloud networks
The chance to help redesign and build a new private network infrastructure
Windows and Ubuntu desktop support
Configuring network equipment
Understanding of essential networking services such as DHCP and DNS
Linux server management
Ansible or similar configuration management
Windows group policy
Automating the creation and installation of standardised OS images
Managing a VoIP phone system
Working within an Agile/Scrum framework
Linux shell scripting
With 15 years of hardware and software development, our robots have been sold in over 30 countries worldwide with customers such as NASA, PwC, Cisco and many more. Our Ameca model which is well known and a social media viral success along with our ultra-realistic Mesmer range of animated figures continue to surprise and excite visitors at museums, theme parks, visitor attractions and trade shows as well as aid leading universities with AI and robotics research. We are also exploring how our humanoid robot technology can disrupt other robotics sectors such as the growing cobot sub-segment of the industrial robotics market.
Further to our hardware range we also offer our software for hardware SaaS solutions. Originally developed for our own robotic hardware through necessity as there are no off-the-shelf solutions, this software platform can be used to simplify the development and operation of 3rd party hardware, robotics or otherwise. Enabling full 3D sequence programming, high-level function programming, cloud connection, remote support services, application of hardware and software defined hardware as well as low level hardware control, sensor and audio interfaces and much more.
We are a team of dedicated engineers and creatives striving to develop the very best experiences for our customers. We explore and challenge the human perception of robots as well as the fear and discomfort and the excitement and joy life-like mechanical humanoids present.