The role provides second line oversight and challenge, enables controls, business management and
operational teams to make appropriate risk-aware decisions, supports group executives to understand
risk exposures in context of strategic decisions, and achieves regulatory objectives for operational risk
management.
Key Responsibilities
Operational Risk Management
• Board and risk committee core and special paper reporting on a monthly and quarterly
cadence
• Support the Head of Governance and Reporting and business aligned Operational Risk
Managers in embedding the Operational Risk Framework across the Group’s businesses.
• Engage with stakeholders at Senior Management levels across the Group providing
support for risk-based decision making and assurance on controls efficacy.
• Provide supporting toolsets that enable businesses and functions to effectively manage
and demonstrate management of their operational risks, including for:
o Risk & Controls Self-Assessments
o Loss event capture and root cause analysis
o Key risk and control indicator measurement and reporting
• Provide input to the periodic refresh of the Group’s operational risk appetite, KRIs,
Operational Risk Policy and Standards
• Provide direction, advice and independent challenge to business and functional teams
regarding operational risk exposures to improve the risk and control environment
• Enhance and operate a reporting framework to measure operational risk exposures in a
manner that facilitates Group and business-level decision making and review of exposures
relative to appetite.
• Report on the operational risk profile, emerging operational risks and regular management
information to the Risk & Compliance Committees, providing information into the monthly
risk summaries, and attending meetings upon request.
• Support the Head of Governance and Reporting – Operational Risk with strategic projects
and other ad-hoc activities.
• Core framework activities include reporting against risk and control self-assessments
(RCSAs), key risk indicators (KRIs) and risk event management.
• Support on the delivery of regulatory reporting submissions such as Co-Rep
• Perform topical analysis to identify, evaluate and understand themes in risk events,
indicators and management reports.
• Produce regular MI reports for key stakeholders including senior management, working
groups and perform regular and ad hoc data analysis exercises for regulatory submissions,
committee papers, and ad hoc topical queries.
Operational Risk System Management
• Develop and maintain a strong working knowledge of the Group’s operational risk
management system, and where required, support risk management SMEs in their use of
it.
Internal
• Facilitate the periodic risk framework activities within the system, engaging with business
stakeholders to ensure satisfactory completion to deadlines of central activities such as
RCSA, and monthly reporting.
• Operate as a point of contact for business and risk staff who have queries regarding the
system, associated processes and associated reports.
People
• Coach, mentor, and develop staff, including overseeing new employee onboarding and
providing career development planning and opportunities.
• Provide oversight and direction to employees in accordance with the firm's policies,
procedures, standards and SLAs.
• Hold regular one-to-ones with direct report(s) ensuring that feedback is provided in a
constructive way whilst working with the employee to facilitate personal development
• Ensure that an effective performance review is operated in line with the Groups guidelines,
including setting objectives, personal development planning and performance standards
with all direct reports.
• Working with the Head of Governance and Reporting – Operational Risk, develop a culture
of performance management, improvement and appraisal as a foundation for excellent
organisational performance.
Risk & Compliance
• Ensure that relevant Governance and Compliance requirements are adhered to and all
reporting and reviewing activities required by the Regulatory Bodies are carried out to the
standards required.