About you You are the person clients trust when things get busy. You stay calm, organised and commercially switched on, even when there are multiple moving parts and pressure from every direction. You enjoy building relationships, though you are equally comfortable having difficult conversations when needed. You are process driven without feeling robotic. You know good customer service is not just being reactive. It is follow ups, communication, accountability and making sure nothing slips through the cracks. This role will suit you if you enjoy owning relationships properly and want to help bring structure and consistency to a busy production environment. Your experience You have experience in customer success, account management, client services or commercial operations within large format print, branded environments, exhibitions or a related production environment. You are commercially aware and understand how strong account management impacts retention, growth and profitability. You are comfortable handling inbound enquiries, escalating urgent issues, managing complaints and following through until things are resolved properly. You are organised and confident using CRM systems to track opportunities, communication and account activity. You are calm under pressure and able to prioritise when things become fast-paced or time sensitive. What you will be doing with your experience in this role You will take ownership of...