Overview
We're looking for a Front Desk Supervisor to join our team at a 5-star lifestyle hotel where style meets service.
Responsibilities
* Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and guest interactions.
* Support and coach a team of receptionists and guest service agents to deliver exceptional service.
* Handle guest feedback and resolve issues with professionalism and care.
* Collaborate with Housekeeping, Concierge, and F&B to ensure seamless guest journeys.
* Maintain front desk standards, systems, and procedures with precision and pride.
Qualifications
* Previous experience in a front office or guest services role, ideally in a luxury or lifestyle hotel.
* Strong leadership and communication skills.
* A guest-first mindset and a warm, confident presence.
* Familiarity with hotel systems (PMS, POS) and front office procedures.
* A passion for hospitality and a sharp eye for detail.
Benefits
* Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
* Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Hospital & death benefit plans
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas
* Advice on keeping active and healthy living
* Wellbeing podcasts and tv
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
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