To act as the guardian of our clients brand across their buildings, setting, agreeing and continuously elevating service and presentation standards, and ensuring they are rigorously implemented on every site. The Brand Ambassador works at portfolio level shaping standards with our client, supporting training and coaching, and objectively checking that each building consistently delivers the agreed Signature experience.
Key Responsibilities
1. Brand Standards & Client Interface
* Lead the definition and periodic refinement of the clients service and presentation standards (Signature Standard) across all buildings.
* Work directly with the client to translate their brand values into practical, measurable standards, SOPs and checklists for on-site teams.
2. Implementation Across Buildings
* Conduct regular site visits and walkarounds to verify that standards are being applied consistently.
* Work with Property Managers and on-site teams to close any gaps between the standard and day-to-day practice, with clear, time-bound actions.
* Ensure that any changes to standards (e.g. new amenity expectations) are communicated and embedded across the portfolio.
3. Training, Coaching & Feedback