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Job Title
Intranet Analyst 6 Months Fixed Term Contract (Part-Time)
Office Location
Birmingham or London
Department
Corporate Communications
The firm is actively pursuing a clear vision and strategy designed to take full advantage of Hogan Lovells' distinctive strengths to create valuable solutions for our clients and our lawyers. As a global function, Corporate Communications is at the forefront of many aspects of the firm's strategy and helping to execute an ambitious programme of exciting activity. The firm's intranet is internal facing and central to enabling our people to best leverage the full breadth of the firm's knowledge, information and resources to support in the delivery of excellent services to clients globally.
The Intranet (HL Global) team, having developed, delivered and embedded a new global intranet built on SharePoint Online, together with an improved search and intranet enhancing tools, continues to effectively grow, evolve, mange, and govern the firm's global intranet. Ensuring people globally have access to quality, trusted content is paramount to the success of the firm's intranet.
Working closely with nearly 600 content editors, the team is responsible for supporting an array of content development and management requests, testing and implementing technical solutions, and training and embedding best practice.
Working Hours
20 hours per week, 2:00pm to 10:00pm but additional hours may be required. We are happy to be flexible on working days, flexible working patterns and have a hybrid working approach. Please contact a member of the recruitment team to discuss further.
Key Responsibilities
Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services. All members of the firm participate in our Responsible
Business program.
* Support the development and maintenance of intranet content across the firm, including office, practice, business team and other community sites.
* Maintain and manage day-to-day intranet support requests received and take action to complete and resolve.
* Support operational processes to ensure intranet content is effectively owned, managed and maintained e.g. starters/leavers, governance module, broken links etc.
* Provide support and guidance to the global intranet content owner, editor and user communities in the development of intranet content, including dealing with enquiries.
* Monitor and use intranet checklists and guidelines to support content management best practice and provide advice to editors as needed (e.g. copyright, best practice, page templates and general quality standards).
* Help generate reports, conduct audits, and undertake analysis for the team and the wider business to assist in understanding how content is used, support content life-cycle management needs, and identifying trends or making suggestions to ensure accuracy and currency of trusted information.
* Support review, analysis, mapping, migration and retagging of content to support firm merger activities as directed.
* Support troubleshooting, testing and issue resolution working closely with team members, IT and other teams to ensure all enquiries are seen through to conclusion.
* Promote the use and benefits of the intranet to new and existing firm employees.
* Contribute to the creation, review and maintenance of training materials and end-user guidance and communications, including editor updates, user FAQs, promotional materials etc.
General responsibilities
In addition to the key responsibilities outlined above, the Intranet Analyst will:
* Provide support to and work closely with the Head of Intranet and other team members to ensure intranet management needs are progressed and effectively delivered.
* Contribute ideas and suggestions for the maintenance and development of the intranet, including being curious about emerging capabilities and technologies to enable the intranet to continuously improve.
Qualifications, Skills & Experience
Essential
* Experience working with SharePoint Online.
* Experience of intranet content life-cycle management and governance.
* Experience of supporting users in using technology systems.
* Knowledge of the application of classification, taxonomy management and information architecture
* High level of IT literacy.
* MS 365 experience, and proficient in Microsoft tools e.g. Excel.
* Legal or professional services experience.
Desired
* Information science or management qualification
* Experience in content auditing, mapping and migration.
* Experience working with search, including logic, rules and analytics.
* Experience of reporting tools and analysis, ideally Cardiolog and/or Cognillo.
* Experience of intranet-in-the-box solutions and how they are managed on top of SharePoint Online.
* International experience.
General Attributes
* Confidence with using and supporting people in the use of technology.
* Excellent planning, administration and coordination skills.
* Excellent organisational and interpersonal skills.
* Self-motivated, disciplined and pro-active with an ability to prioritise and manage tasks effectively.
* Confident to interact professionally with a broad range of people, including lawyers and members of business teams at all levels.
* Excellent team-worker.
* High level of attention to detail.
* Able to work under pressure and to deadlines.
* Professional, efficient and business-like manner.
* Proactive and shows initiative.
* Flexible and willing to take on new and challenging tasks.
* Influencing skills.
Equal Opportunities Employment & Agile Working Statement
It is the policy of Hogan Lovells to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of racial or ethnic origin, religion, sex, gender and gender identity, age, sexual orientation, marital and civil partnership status, pregnancy or disability.
Our goal is to embed flexibility across our business by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.