Overview
Join to apply for the Team Member role at Hollywood Bowl Group Plc.
Are you looking for a fun and fast-paced environment to work in, with great benefits? If so, then look no further!
Benefits
* The opportunity to earn an extra 50p per hour, paid to you every month
* Access to apprenticeship programmes and our in-house management training programmes
* Optional pension plan
* Additional days holiday with length of service up to five days
* Ongoing training and development, with the opportunity to fast track your career
* Free game vouchers every month
* 30% discount off food and drink for you and up to five friends
* 50% off food when you are working
* Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
* Financial long service awards
* A £15 donation to our dedicated charity partner when you complete your induction
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
* Opportunity to join our healthcare cash plan
Responsibilities
* Be at the centre of the customer's journey — welcome customers at reception, host parties on the lanes, or serve food and drink from our bar and diner.
* Provide professional and engaging customer service with high energy and enthusiasm to ensure an enjoyable, value-for-money experience on every visit.
* Be trained across all key areas of the centre and provide support and value at every stage of the customer journey; you may be required to work in the Kitchen.
Opening Hours and Shift Patterns
Our centres are typically open seven days a week, from 9am to midnight. The leisure industry’s busiest times are evenings, weekends, and public school holidays, when we require availability from Team Member applicants.
Here is an overview of the typical shift patterns in-centre, Monday to Sunday:
* Weekday AM shifts are typically 09.00 - 17.00
* Weekday PM shifts are typically 17.00 - 00.00
* Weekend AM shifts are typically 09.00 - 18.00
* Weekend PM shifts are typically 16.00 - 01.00
*Opening times and shift patterns will vary from centre to centre; your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
Qualifications
* Great customer service, with the ability to communicate at all levels
* High energy and the ability to work in a fast-paced environment
* A friendly, supportive and helpful team player
* Flexibility with working hours and shift patterns
* Basic literacy and numeracy skills
About Hollywood Bowl Group
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Entertainment Providers
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