Join Our Team as a Support Worker
Location: Warminster
Role: Full-time
The Mead is a welcoming CQC‑registered residential home in a peaceful location close to local amenities. Our team provides 24‑hour support, ensuring residents always feel safe, supported and valued. We believe everyone living with mental illness deserves the chance to enjoy life fully. Each resident has a dedicated key worker who gets to know them, champions their wellbeing and helps them work towards their personal goals.
What you will do and achieve as a Support Worker:
I empower people affected by mental illness to rebuild confidence, strengthen independence, and reconnect with their communities. Through focused, recovery‑based support, I help individuals set meaningful goals, overcome barriers, and access the resources they need to move forward and create lasting positive change.
Direct Support & Case Management
Provide 1:1 key‑worker support tailored to individual needs.
Build respectful, professional relationships using recovery‑focused approaches.
Support service users to understand goals in their Care/Recovery Plans.
Help individuals recognise and manage factors affecting mental and physical wellbeing.
Enable service users to develop daily living skills and self‑manage resources.
Assessment, Planning & Safety
Complete needs assessments and prioritise support effectively.
Develop, review and adapt support and safety plans within organisational/legislative requirements.
Contribute to safeguarding by identifying and reporting risks of abuse, harm, or self‑neglect.
Log incidents and complaints promptly.
Multi‑Agency & Community Liaison
Liaise with mental health teams, statutory services, housing partners, community groups, and complementary therapies.
Facilitate access to local services, opportunities, and community resources.
Promote the service at community events, meetings, and forums.
Service Quality, Monitoring & Reporting
Ensure all tasks meet required standards and timescales.
Monitor support delivery and provide feedback to senior staff.
Contribute to service evaluation through statistical and qualitative reporting.
Provide success stories and outcome data for monitoring requirements.
Teamwork & Professional Conduct
Share information and support colleagues and volunteers to work effectively.
Adhere to professional boundaries and the Rethink Mental Illness Code of Conduct.
Follow lone‑working procedures and contribute to regular reviews.
Suggest improvements and support implementation of new ways of working.
Record Keeping & Systems
Maintain accurate, up‑to‑date case records in line with policy.
Use paper/electronic systems and the Rethink Information System to record support activities and outcomes.
Essential experience, skills required for this role:
I have experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting in either a paid or voluntary capacity.
I have transferable life/work experience to apply to this role.
I have experience of making a comprehensive assessment of an individual's situation and needs; to develop, implement and review risk management plans and devise support plans and activities to meet these needs.
Ability to work with digital systems (Microsoft applications, email, internet)
I am a good listener, empathetic, understanding, kind, patient and willing to learn
I can demonstrate behaviours consistent with the values of the Charity.
If you're passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we'd love to hear from you
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