Positions in this job family are responsible for leading, managing, or performing the engineering operations of the organization. Field Service Engineering work is focused on providing technical advice to customers, including commissioning, installing, and testing of products/equipment, including: • Identifying and correcting more complex problems associated with start-up • Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs • Developing ongoing relationships with customers to secure future business • May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased Positions within P4 apply practical knowledge of a job area typically obtained through advanced education and work experience and a university degree or higher education and 2-4 years of practical experience are likely to be required. Works independently with general supervision, and problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies, and practices.