Amour Recruitment is seeking an experienced Customer Support Executive to work for a growing company based in Petersfield.
You will be responsible for reactively engaging with customers to help them with day-to-day queries, ensuring issues are resolved quickly and effectively, by providing excellent first-line product support and customer service.
Duties include:
1. Troubleshoot and resolve queries in line with agreed SLAs and KPI's
2. In collaboration with other members of the Support team, ensure the support tickets raised by customers are monitored and actioned accordingly
3. Identify issues and engage with the second-line technical support team, where necessary, to escalate bugs, solve problems, or obtain missing information
4. Update CRM, providing visibility to other teams of contact with customers, queries raised, and action taken
5. Liaise with customers via phone, email and Live-chat and ticketing system
Personal requirements:
6. Have experience in a customer facing Application Support or Technical role
7. Have a strong technical background; basic knowledge of databases, APIs and web technologies (HTML, PHP, JAVA) and an understanding of Google Analytics is preferred
8. Competent with Microsoft Suite systems and experience of operating a CRM or Support software
Hours: Monday to Friday 0900-1730 (Monday & Friday working from home!)
Salary: up to £27,000
Benefits: Free Parking, Company Pension Scheme, Private Health Care, Dental cover, life insurance plus much more!
To be considered for this great opportunity apply now or call us on 023 92 387925 for more information.