Overview
We are recruiting a permanent Service Performance Analyst to join the Digital and Services Team in the Strategy, Transformation and Assurance Directorate. This role is a new post that provides an exciting opportunity for someone motivated to improve public services. The role will work closely with the Service Performance Lead, who has overall responsibility for setting direction and influencing senior leaders.
As a Service Performance Analyst, you will support the Lead by providing high-quality analysis, insight, tools and guidance to help services measure and improve performance. You will be central to building the evidence base and consistent standards that underpin our approach to service performance.
Responsibilities
* Contribute to the development and maintenance of frameworks, metrics and standards for service performance (including the Service Model).
* Support the Lead in providing guidance, tools and templates to help services measure performance consistently and effectively.
* Produce dashboards and narrative insight to help leaders understand service outcomes and areas for improvement.
* Assist services to complete maturity assessments and track transformation progress.
You will be comfortable analysing data and insight, liaising with service leads and senior leaders across the EA and Defra, and translating complex findings into clear recommendations. The role suits someone who is adaptable, curious, and motivated to improve how the EA measures and delivers services. If you have strong analytical ability but limited experience in service performance measurement, you are encouraged to apply if you have strength in analysis, insight, business change or transformation.
The Team
You will join a small team in the Strategy, Transformation and Assurance Directorate, building a consistent, evidence-based approach to understanding and improving services. The team is developing the Environment Agency’s Service Model, describing services, outcomes and capabilities. This role will provide data, insight and guidance to measure performance, track maturity and inform improvement. The team sets metrics, supports assessments, produces dashboards, aligns service roadmaps, shares tools and frameworks, and advises on transformation and investment.
Experience/Skills Required
Essentials:
* Strong analytical skills with proven experience as a Performance Analyst, Data Analyst, or Business Analyst.
* Proven experience building and maintaining dashboards or reporting tools (e.g. Power BI, Tableau, or advanced Excel).
* Ability to work collaboratively across organisational boundaries and build constructive relationships.
* Clear communication skills, able to explain complex analysis simply and persuasively to non-technical audiences.
* Self-motivation and adaptability, comfortable working independently as well as part of a team.
* Experience of producing guidance, toolkits or frameworks to support colleagues.
Desirable:
* Experience of service performance measurement or service improvement in a large or complex organisation.
Contact and Additional Information
To discuss this role further please contact Adele Millard, Service Model Lead: adele.millard@environment-agency.gov.uk
We are committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment.
The Environment Agency is a Non-Departmental Public Body sponsored by Defra. We strive to provide value for money and utilise Central Government frameworks for recruitment. For information on becoming a supplier, please visit the Crown Commercial Service guidance linked on government.gov.uk.
Important note: Applicants should ensure all statements are truthful and come from their own experience. If you are applying from the Civil Service, please note the Environment Agency is not part of HM Civil Service and you would not be a Crown Servant in the event of appointment.
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