Northern Skills are recruiting on behalf of Dualbound Ltd, who are looking for a hardworking, motivated and enthusiastic candidate to join their team. During the course of this apprenticeship, you will be learning the role of a business administrator while also gaining a qualification.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
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Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Providing office support to all members of staff as required
* Keeping well-organised files and records
* Storing and retrieving data
* Answering and directing incoming phone calls
* Preparing documents by printing, copying, and binding
* Writing and editing company correspondence
* Collecting and sorting posts
* Being ready for any other administrative tasks that are required
* Assisting the customer care department in arranging appointments
Where you'll work
1 DIAMOND COURT
DOUGLAS CLOSE
PRESTON FARM INDUSTRIAL ESTATE
STOCKTON ON TEES
TS18 3SB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
* Business Administrator Level 3 Apprenticeship Standard
* Day release at Middlesbrough College
Requirements
GCSE in:
Maths and English (grade Grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Customer care skills
About this employer
Dual Bound specialise in the design, installation and commissioning of mechanical and electrical services in all types of commercial, industrial and domestic projects within the public and private sectors. One of the company’s greatest attributes is its versatility which enables us to deliver efficiency and quality on projects of all sizes.
* Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available
The contact for this apprenticeship is:
MIDDLESBROUGH COLLEGE
The reference code for this apprenticeship isVAC1000333713.
Apply now
Closes on Monday 29 September 2025
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