Part time – Permanent Position
Location: Folkestone (On-site)
Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.
We have an exciting opportunity for a Deskside Support Engineer to join our team in Folkstone!
What we can give you:
1. 15-hour working week with the opportunity to go full time in 2027
2. 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
3. This opportunity is based at the customers site in Folkstone
4. Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
5. Employee Referral Scheme
6. Flexible benefits package that aims to offer something for everyone
7. GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
8. 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
9. To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
10. Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
11. Private medical cover after 12 months
12. Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme
What to expect:
Working as the IT Deskside Support Engineer you will be responsible in enabling our internal customer’s to effectively use technology, by performing local workplace support activities to a proficient level.
After working in this role for some time, you will have a strong technical appreciation of the Clients core desktop operating system, applications, and services, supporting that normal operational service is returned as quickly as possible or new technology is delivered, within internally agreed business service levels.
13. Act as an ambassador for IT by achieving the right balance between customer satisfaction and efficiency.
14. Create value by enabling internal customers in their daily work, owning incidents and IT requests, resolving, and communicating on a timely basis.
15. Assist with customer friendly, clear communication and timely feedback to the originator of outstanding Incidents or Requests.
16. Manage escalations of customer issues, working closely with other services teams as required.
17. Demonstrate the ability to monitor and prioritise workloads.
18. Ability to overcome obstacles to achieve their goals and objectives working both independently and as part of a team.
19. Ability to provide support to the customer both on site and remote (through remote access tools and verbal / written communication).
20. Ability to provide Smart hands support (example: mounting / unmounting network or server hardware, network patching, etc.)
What we expect from you:
21. Strong customer focused, ensuring the delivery of exceptional service and superior value.
22. Previous hands-on experience working within an IT Customer Service environment providing proficient break/fix support in relation to the following technologies:Extensive desktop support skills with Windows 7 & 10 Operating Systems, Microsoft Office suite, Lenovo hardware and HP printer models.Provisioning and supporting desktop hardware, including PC’s, Notebooks, Monitors, Printers, multifunctional media devices and other related hardware accessories.Application Support – Office 2010, and / or iPass VPN (an advantage) Mobile Device Support – iOS (iPhone/iPad) email services.
23. Previous working experience using best practice IT Service Management tool sets in relation to effectively handle Customer’s Tickets.
24. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes.
25. Experience of cross-functional working and cultural sensitivity.
What to do next:
As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.