Overview
As an Assistant Store Manager, you’ll partner with the Store Manager to co-lead the store and deliver outstanding commercial, operational, and people results. You’ll have direct accountability for specific business areas, from compliance to training to commercial performance. You will lead the store in the absence of the Store Manager and coach Shift Supervisors and Partners to deliver the Starbucks Experience with consistency and pride. You’ll promote a culture of safety across the team.
Responsibilities
* Co-lead the store to achieve financial targets, customer satisfaction scores, and operational excellence.
* Own delegated business areas such as training, compliance, labour management, or local marketing.
* Lead the leadership team of Shift Supervisors, ensuring clarity of roles and accountability for results.
* Forecast future staffing needs and participate in recruitment and selection.
* Own store partner training, ensuring all partners complete required training and are set up for success.
* Act as Store Manager when required, including full operational and partner accountability.
* Monitor store KPIs, analyze performance trends, and implement action plans.
* Drive cost control and profitability through effective resource planning and waste management.
* Close standards and opportunity gaps using the Store Action Plan and ensure consistent delivery of brand and operational standards.
* Maintain compliance with health & safety, food safety, and security standards, including conducting and recording due diligence checks.
Contributions to Our Shared Success
* Build leadership capability within the store and prepare future leaders for progression.
* Support recruitment, onboarding, and retention of the store leadership team.
* Lead ER conversations in partnership with the Store Manager and Partner Resources.
* Champion partner engagement, recognition, and inclusion.
Thriving in the Role
* Have a track record of leading leaders in a fast-paced, customer-focused business.
* Demonstrate strong commercial skills and the ability to drive business performance.
* Be confident in both strategic planning and hands-on operational leadership.
* Show readiness for a future Store Manager role.
Key Job Dimensions
* Scope: Runs operational shifts with delegated KPI ownership.
* Decision-making: In-shift operational decisions; escalates major issues to DM/SM.
* Contacts: Store leadership team, district support, customers, suppliers.
* Flexibility: Works varied shifts including early mornings, evenings, weekends.
What We Offer
* Competitive starting salary (in line with national living wage) and benefits.
* 28 days holiday per year (including Bank Holidays) plus a special day for life moments.
* Free drinks and food on shift, store bonus program, and bean stock options.
* Comprehensive training and access to Starbucks Global Academy.
* A free bag of coffee each week and 30% partner discounts on food, beverages, and merchandise.
* Discounts with local and national retailers through Perks at Work.
* Life assurance and Employee Assistance Programme.
* Recognition schemes and opportunities for long-term career growth in store and support center.
Equal Opportunity
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, disability, sexual orientation, marital status, gender identity and expression.
Application Process
Application > CV review > first stage interview > second stage interview > offer and onboarding.
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