Additional Information
Job Number 25188088
Job Category Rooms & Guest Services Operations
Location The St. Regis London, 37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YFVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
About The Hotel
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal.
With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’ a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
The Opportunity
We are seeking a polished and service-driven Assistant Head Concierge to join our opening team at The St. Regis London. This role is central to delivering the hallmark of St. Regis hospitality - personalized, anticipatory service that transforms each guest’s stay into an unforgettable experience.
You will respond to guest requests for special arrangements, provide insider recommendations, and ensure seamless communication across departments. With a focus on refinement and attentiveness, you will embody the St. Regis tradition of excellence and serve as a trusted guide for our guests.
Key Responsibilities
* Serve as a departmental role model and mentor, ensuring compliance with company standards, policies, and external regulations
* Report accidents, injuries, and unsafe work conditions; complete required safety training and certifications
* Follow all company policies and procedures; maintain professional uniform and appearance; protect company assets and confidentiality
* Welcome and acknowledge all guests according to brand standards; anticipate and address service needs; assist individuals with disabilities; thank guests with genuine appreciation
* Communicate clearly and professionally, including proper telephone etiquette
* Develop and maintain positive working relationships; support team goals; listen and respond appropriately to employee concerns
* Comply with quality assurance expectations and operational standards
What We’re Looking For
We are searching for a professional who thrives on creating memorable guest experiences. The ideal candidate will bring warmth, attentiveness, and a passion for luxury hospitality.
You should have:
* Minimum 4 year of work experience
* Strong communication and interpersonal skills
* A commitment to professionalism and guest satisfaction
Why Join Us
* Be part of a historic opening and a globally celebrated luxury brand
* Play a key role in shaping guest experiences at one of London’s most iconic addresses
* Enjoy competitive compensation, benefits, and career development opportunities
* Contribute to the future of luxury hospitality in the UK
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.