Head of Service & Operations Location: Edinburgh, Glasgow or London (Hybrid - 2 days per week in office) Salary: £70,000 - £80,000 + Bonus + Benefits including private medical, critical illness, income protection, generous holidays. Why This Role Is Exciting This is a brand-new leadership position created to shape and scale the Service Delivery and Operations function in a fast-growing SaaS environment. You'll have the autonomy to define strategy, implement best practices, and introduce automation and AI to transform how services are delivered. You'll work at the intersection of technology and business, influencing operational performance, cost optimisation, and service quality. If you thrive on building structure, driving change, and leading teams through growth, this is your opportunity to make a real impact. Your First 12 Months Be the connector across the business - align Engineering, Product, and Sales to deliver operational efficiency. Develop a commercially established Service Delivery Model - review current processes and propose improvements for change, problem, and incident management. Build a transformation road map - assess current levels, implement automation and AI tools, and create data-driven dashboards using Power BI. What You'll Be Doing Lead and drive new process across the Service Delivery Model, embedding automation and AI into processes. Drive operational excellence through d...