Software Solution Expert Marketplace Operations
A Software Solution Expert is a key member of the Software Pillar, that sits within our Technical Pre-Sales function of Business Solutions and Services. Bechtle's Software Practice provides 3 core functions: Licencing, contracts and compliance; Software Asset Management & Compliance; and our Software procurement Marketplace.
As a Marketplace Operations Specialist, you will be responsible for managing Bechtle's Marketplace. You will lead and manage the onboarding of all net new customers and work to attain a 100% retention rate whilst providing critical support, advice and guidance to new and existing customers. We require a driven and motivated Marketplace operations specialist to provide and maintain a high standard of service to our customers across multiple Software solutions and platforms.
Essential Responsibilities:
As a Marketplace Operations Specialist, you'll be responsible for:
* Day-to-day management of the Microsoft licencing and Adobe Marketplace
* Management of Microsoft licensing and Adobe inbox and supporting with Marketplace billing issues, credits, manual orders and invoicing.
* Monitor and support all incoming communication from customers around Marketplace support and licence/product queries
* Manage the onboarding process for Marketplace until such time as customer engagements pass to the Customer Success Manager
* Proactively manage and secure Marketplace renewals working to a T-60-day renewal plan, working to attain 100% retention rate, working to increase business revenue.
* Building strong relationships with wider business and collaborating with our external suppliers
* Being the first point of contact for any Marketplace updates and responsible for hosting calls for the stakeholders around licensing and commitment requirements
* Managing Microsoft GDAP (Delegated Admin Permissions) commitments for customer
* Support with presenting Microsoft and Adobe net-new and renewal proposals
• Supporting with streamlining our marketplace offers (to include wider portfolio – AWS, Google and more)
* Deliver customer marketplace demos, encouraging all customers to adopt self service.
* Drive efficiencies within current processes, supporting Bechtle to scale its marketplace practice.
Essential skills:
* Previous Microsoft Operations experience and knowledge of Microsoft tools – minimum of 1-2 years' experience.
* Microsoft licencing and product knowledge
* A passion for providing extremely high levels of customer service
* The ability to prioritise workloads and maintain a high level of attention to detail
* Being proactive in their approach and be able to work on their own as well as part of the team
* Strong organisational skills and an eye for detail
* Strong communication skills, both written and verbal
Desirable skills:
* Microsoft partner centre expertise
* Adobe licencing expertise
* Experience with supporting multiple platforms and systems
* Quick to learn and adapt
What we offer:
* £35,000- £45,000 base depending on experience (£47,000 -£60,00 OTE)
* Location – close to the M4 with a modern, up to date living space and ample parking
* Culture – Social events, Supportive, Fun, Hard working
* Perks – Incentives (holidays, vouchers, lunches, spot prizes)
* Top of the range technology in office and for home working (laptops, screens, etc)
* Subsidised health care/medical benefits o Annual Leave – 25-30* days plus B.H's + optional 2 weeks unpaid. *Increases with time spent
Job Type: Full-time
Pay: £40,000.00-£60,000.00 per year
Work Location: In person