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General information
Job Posting Title: Assessment Centre Manager
Date: Thursday, July 24, 2025
City: Mansfield
Country: United Kingdom
Working time: Full-time
Closing Date: 30-Jul-2025
Description & Requirements
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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Assessment Centre Manager is a managerial role within Operations, reporting to the Area Manager.
The AC Manager is the single point of accountability for the delivery of volume, quality, and applicable service level performance targets of an assessment centre or a group of smaller centres. The role is responsible for leadership and oversight of assessment centre operations, including assessments, admin activities, customer service, facilities, and health & safety.
* Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
* Deliver team objectives and performance against targets through robust performance management methods.
* Facilitate communications which support delivery.
* Monitor high-level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
* Work with Area Manager to drive continuous improvement and disseminate through the team.
* Investigate and resolve customer complaints and escalate serious complaints as required.
* Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Team Performance Leader(s) and Clinical Standards Lead(s) if required).
* Ensure Team Performance Leader(s) or Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets.
* Ensure Team Performance Leader(s) or Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution.
* Support the continuous professional development of staff and encourage shared learning.
* Manage absences proactively to minimize ad hoc and ongoing absence.
* Perform other ad hoc duties as required.
* Clinical assessment centre managers should retain and maintain their approval for all areas they are trained, and as required by the operation, you will be expected to carry out assessments and other clinical duties.
Experience and qualifications
o Experience leading and developing teams.
o Experience of delivering challenging performance targets.
o Clinical experience is helpful but not essential.
Individual Competencies
o Able to balance needs of the business and customer/client. Seeks feedback and reviews and refines approaches to anticipate and deliver better customer/client service.
o Delivers high-quality work; manages and monitors the quality of work by the team and takes action to ensure standards are met.
o Able to meet workload requirements and to manage, allocate, and monitor team workload to meet output expectations.
o Able to build good working relationships and promote cooperation within and across departments/locations to deliver results.
o Able to communicate clearly; able to employ a variety of media to communicate effectively with, understand, and influence a range of audiences.
o Able to champion direction set by senior management and inspire the team to deliver results.
o Able to drive continuous improvement.
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