Job Title: Customer and Service Operations Associate Location: Ashford Join a Leader in Biopharma Research & Development! Are you ready to advance your career in a high-growth industry? Our client, is at the forefront of biopharma research and development, providing essential laboratory instrument maintenance and repair services. We are expanding our dynamic Operations team and are seeking a dedicated Customer and Service Operations Associate to play a pivotal role in our continued success. About the Role: As a Customer and Service Operations Associate, you will be the heart of our service delivery, managing crucial customer relationships and orchestrating seamless service operations. You will report directly to our Service Director and collaborate closely with our internal service division managers. This role is ideal for a proactive individual with an operational mindset and a passion for delivering exceptional customer experiences. Your Key Responsibilities Will Include: Customer Relationship Management: Act as the primary point of contact for clients, understanding their needs, and effectively communicating how Holmes Analytical's value proposition solves their challenges. Build strong, trust-based relationships. Service Coordination & Diagnostics: Facilitate remote diagnostic consultations to support field service engineers in preparing for site visits or resolving issues remotely. Work Order Management: Create accurate ...