Technical Business Analyst
Location: Huddersfield, UK (3 to 4 days per week on-site)
Company: Buy It Direct
Salary: Up to £60,000 per annum
Contract Type: Full-time, Permanent
Buy It Direct is a leading UK e-commerce retailer. We've built the business from the ground up to become one of the UK's largest and most successful online retailers. As we continue to expand, we're looking for a talented Technical Business Analyst (TBA) to help shape the future of our systems and processes.
This is a fantastic opportunity to work in a fast-paced, forward-thinking environment where your work will have a direct impact on business transformation.
What You'll Do
As a Technical Business Analyst, you'll act as the key link between business needs and technical solutions, delivering scalable, effective improvements across systems and processes.
Elicit and Document Requirements
* Gather and prioritise business and system needs via interviews, workshops, and document analysis
* Produce clear artefacts, such as UML diagrams and process flows
Feasibility and Gap Analysis
* Conduct cost-benefit and risk assessments
* Define current (As-Is) and future (To-Be) states, identifying integration points and required changes
System Design and Collaboration
* Work closely with developers, architects, and QA teams to shape solutions
* Ensure designs align with existing technical standards and data architecture
Testing and Quality Assurance
* Create and refine test cases, acceptance criteria, and UAT plans
* Support defect tracking, resolution, and continuous improvement
Stakeholder Engagement
* Liaise confidently with Director-level sponsors, technical teams, and end users
* Provide clear, consistent updates and manage escalations effectively
Change Management and Continuous Improvement
* Drive adoption through training and documentation
* Capture feedback post-implementation and refine processes as needed
About You
Technical Acumen
* Confident in interpreting technical documentation and identifying system enhancements
* Proficient in modelling techniques (e.g. UML, BPMN)
Analytical Thinking
* Able to break down complex challenges into actionable steps
* Strong understanding of cost/benefit analysis and risk management
Communication and Collaboration
* Excellent at translating technical details for non-technical stakeholders
* Skilled in presenting user stories, solution designs, and roadmaps
Ownership and Accountability
* Takes initiative across the full project lifecycle—from requirements to post-implementation review
* Collaborates with project managers and SMEs to keep delivery on track
Process-Oriented
* Able to clearly map As-Is and To-Be business processes
* Experienced in both agile and waterfall methodologies
* Open to growth and upskilling in areas such as AI, Microservices, Cloud Infrastructure, and Agile practices
* Eager to adopt new tools and methodologies
* SQL: Reading or writing queries to validate requirements
* UX/CX Concepts: Familiarity with user journey mapping and customer-centric design
* Integration: Experience working with APIs, middleware, or data flows between platforms
* Retail/E-commerce: Knowledge of systems like order management, inventory, or fulfilment
Why Join Buy It Direct?
* A chance to shape technical solutions within one of the UK’s largest online retailers
* Career development, learning opportunities, and hands-on impact from day one
* Friendly, innovative team culture and excellent staff discounts
Are you ready to take ownership of impactful projects in a fast-paced e-commerce environment? Apply now and become part of the Buy It Direct success story.
Apply now
Apply now
At Buy It Direct, we dare to be different. We've built this business from the ground up to become one of the UK's largest and fastest growing online retailers. We are proud of the products and services we provide across our six well recognised, award-winning online brands including Laptops Direct, Appliances Direct, Better Bathrooms and Furniture123. We listen, learn and challenge the status quo, paying attention to the details that matter and want to delight our customers by putting them at the heart of what we do, to really understand what matters to them.
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