Summary
We are looking for a motivated and enthusiastic Sales and Commercial Apprentice to join our Inside Sales team. This apprenticeship offers a great opportunity to gain 2 hands-on experience in an international sales environment while learning about our cutting-edge products and services.
Wage
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service specialist (level 3)
Hours
Monday to Friday, 8am- 4pm, including a 30 minute break.
37 hours 30 minutes a week
Start date
Monday 10 November 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is a fantastic opportunity to grow your career in sales and commercial functions while gaining valuable skills in a technical environment.
Main Duties:
* Customer and Sales Support: Assist the inside sales team with customer inquiries, providing excellent service and ensuring timely responses to all customer needs.
* Coordinating Internal Functions: Collaborate with various internal departments to share relevant product information and provide effective solutions to customers.
* Cold Calling/Outbound Lead Generation: Reach out to potential customers through cold calling and outbound lead generation to drive business development and expand our customer base.
* Learning the Technical Side of Our Products: Gain in-depth knowledge of our range of products, including their technical features and applications, to better support customers and contribute to sales efforts
The Candidate
The successful candidate will be:
* Technically Minded: A strong interest in learning about technical products and solutions. The ability to grasp technical concepts and communicate them effectively to customers and internal teams.
* Proactive: A self-starter who takes initiative, manages time effectively, and demonstrates a willingness to contribute ideas and solutions.
* Inquisitive Nature: A curiosity to explore new challenges, learn about the industry, and ask questions to understand customer needs and product capabilities.
* Strong Communication Skills: Ability to communicate clearly and professionally, both in writing and verbally, to engage with customers and internal teams.
* Attention to Detail: Accuracy in handling customer information, quotations, and technical data, with a focus on providing precise solutions.
* Team Player: Ability to collaborate effectively within a team environment, sharing information and working towards common goals.
* Resilience and Drive: Motivated to work in a fast-paced environment with the determination to meet and exceed targets.
* Willingness to Learn: An eagerness to develop new skills, including technical knowledge and sales expertise.
* Educational Requirements: Ideally, candidates should have a strong academic background (A-Levels or equivalent) or relevant work experience in a technical field.
Where you'll work
Stubley Lane
Dronfield
S18 1DJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DERBY BUSINESS COLLEGE LIMITED
Training course
Customer service specialist (level 3)
What you'll learn
Course contents
* Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
* Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
* Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
* Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
* Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
* Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
* Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
* Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
* Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
* Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
* Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
* Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
* Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
* Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
* Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
* Service Improvement: Make recommendations based on your findings to enable improvement
* Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
* In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification, which will help start your career and give you an insight into the business' processes and procedures
* Our training is all completed remotely via Teams with a development coach, who will be available for support
* You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
More training information
* DBC Training are a multi-award-winning employment and skills training provider
* We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
Requirements
Essential qualifications
GCSE in:
English and maths (grade 4)
Desirable qualifications
A Level in:
Or Equivalent (grade Any Subject)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Administrative skills
* Number skills
* Team working
* Initiative
* Patience
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider – 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.