Job Description
Contract role
Performance Analyst
Islington, London N1
3 days in / 2 days remote
Public sector
MUST BE UK BASED AND RIGHT TO WORK
Data is only as powerful as the story it tells. In this role, you'll turn complaints and enquiry data into sharp, actionable insight that helps a major London organisation genuinely improve how it serves people.
What you'll actually do
Own company-wide reporting for complaints, Members' and MPs' enquiries, statutory returns included
Build and maintain Power BI dashboards that surface what really matters to decision-makers
Dig into operational patterns, spot bottlenecks, and give directorates clear answers, not just numbers
Automate regular KPI reporting and keep data quality tight across directorates
Be the go-to expert for complaints data, working with stakeholders across the organisation
What we're looking for
Power BI / data visualisation
SQL, Excel, Python or R
Performance measurement frameworks
Data cleaning & QA
Clear written & verbal comms
Degree in numerate field (or equivalent)
Pay rate
PAYE
£25.12 /hr
Limited / Umbrella
£32.80 /hr
Contact Zoe Caplan-Williams for more information