A prominent staffing agency in Caerphilly is looking for a Senior Escalations Specialist to handle complex customer escalations. In this role, you will take ownership of the escalation process, ensuring customer satisfaction while balancing operational performance. The ideal candidate will have a proven background in service delivery within a contact centre, strong decision-making capabilities, and excellent communication skills. A performance-related bonus and 22 days of holiday are included in the benefits package.
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