This job is with Virgin Media O2, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Location
Ellesmere Port
Salary
Competitive + Fantastic Benefits
Overview
As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You'll Be Doing
* Welcoming customers with a friendly, approachable attitude.
* Building rapport to understand their needs and recommending tailored solutions.
* Showcasing our innovative products and meeting performance goals.
* Helping to maintain an inviting and organised store environment.
The must haves
* Confidence, communication skills, and a passion for delivering great service.
* Resilience and motivation to achieve individual and team goals.
* Flexibility to adapt to different shifts and customer demands.
* An open mind, ready to learn and grow in a fast‑paced retail setting.
The other stuff we are looking for
* A genuine interest in technology and how it can make life better.
* Previous experience in retail, sales, or customer service (though not essential).
* A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
We'll set you up for success. You'll have a supportive team and exceptional tailored training on a 4-day (30 Hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, ensuring you're well‑prepared for success and able to serve our customers.
Benefits
* Competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
* Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
* Market‑leading maternity, paternity, neonatal, and carers leave policies.
* 23 days’ annual leave and your birthday off, plus the option to buy and sell up to 5 extra days.
* An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
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