About the Role:
We are seeking a dedicated Customer Service and Account Manager to join our dynamic team based in Kelvedon, Essex. This role requires an enthusiastic individual who thrives in a fast-paced environment and is committed to delivering exceptional service to our clients and suppliers. The ideal candidate will be a proactive communicator, adept in multitasking, and capable of building strong relationships to enhance client engagement and retention.
Key Responsibilities:
1. Client Communication: Answer incoming calls and emails promptly, ensuring client inquiries and issues are addressed with the highest level of professionalism.
2. Relationship Management: Develop and maintain robust relationships with clients and suppliers to ensure satisfaction and loyalty.
3. Account Management: Oversee the accounts of current clients, ensuring their needs are met, and opportunities for upselling and account growth are identified and pursued.
4. Sales Support: Assist the sales team with daily tasks, contributing to the overall achievement of sales targets.
5. Customer Retention: Focus on customer engagement strategies and initiatives aimed at retaining existing clients.
6. Order Processing: Manage and process orders for current clients efficiently.
7. Administrative Support: Perform general administrative duties as needed, including file management, scheduling, and documentation.
8. Team Coverage: Provide cover for ...