Location
Bae Colwyn / Llanfairfechan (Colwyn Bay / Llanfairfechan)
Job Overview
Conwy Telecare Service supports a range of individuals to stay safe and independent by providing technology within the home, such as personal alarm systems or sensors. Based within the Information, Advice & Assistance Section, you will be the first point of contact for a team that manages a fast‑paced workflow.
Responsibilities
* Ateb galwadau gan gwsmeriaid, atgyfeiriwyr a sefydliadau trydydd parti.
* Answering calls from customers, referrers and third‑party organisations.
* Prosesu atgyfeiriadau.
* Processing referrals.
* Codi a chanslo anfonebau.
* Raising and cancelling invoices.
* Cyfeirio at y ffynonellau gwybodaeth, gwasanaethau a sefydliadau priodol.
* Signposting to relevant information sources, services or organisations.
Qualifications / Experience
An understanding of social care can be learned “on the job” if you have no previous experience.
Language Requirements
The ability to communicate in Welsh is desirable. We are committed to our Welsh language and are proud of our Welsh culture. Applications in both Welsh and English will be treated equally. We offer free Welsh language classes at all levels, available face‑to‑face and online.
Contact
Manager details for informal discussion: Lindsay Duncalf, Team Manager (Lindsay.duncalf@conwy.gov.uk / 01492 577813)
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