Commercial Trainee - Fixed Term Contract – Years
We are looking to recruit a Commercial Trainee to join our Welwyn and Hatfield team based from our office in Welwyn Garden City, AL8 6AE
About the Role.
Training to deliver the highest quality service within a specified discipline. Working efficiently and safely in line with best practise achieve excellent customer experience results.
Key Responsibilities:
1. Attend all required college training days as the apprenticeship requires.
2. Demonstrating good interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during tasks.
3. Understand internal processes and apply them in working practices.
4. Observe and shadow to learn tasks, developing the ability to work independently and to take responsibility.
5. Ability to communicate and to present information clearly and concisely both verbal and written, with good attention to detail.
6. Demonstrate a willingness to follow instruction and learn new tasks, taking personal responsibility for your own development
7. A positive attitude towards teamwork and able to work as part of a team.
8. Excellent timekeeping skills, able to attend work and college at required times.
9. Be compliant with uniform, dress code or PPE requirements for your role
10. Complete all E-learning, and H&S training requirements in line with your role
11. Act as an ambassador and positive role model to promote apprenticeship opportunities at community events, in line with our CSR and Social value agenda
12. Assist with diligent problem solving, resolve and complete jobs at first visit to achieve excellent customer experience results, undertaking fault-finding and diagnostic work as determined by training/within competency under supervision
13. Work in conjunction with the Team to deliver a reliable service
14. Be responsible for your own safety and that of others as set out in the Company H&SE Policy
15. Make use of computerised packages, eg. Word, Excel and Outlook to assist in supporting colleagues.
About You
16. A positive, can-do attitude to work.
17. Excellent customer service skills
18. Able to work as part of a team.
19. Capable of using your own initiative
20. GCSE Maths and English which is grade 4-9 (C-A*) or Functional Skills Level 2 essential.
21. Level 3 qualification (A-Level or BTEC) at grade C or equivalent is essential.
Benefits
22. 26 Days Holiday & Bank Hols
23. Enhanced Pension Plan
24. Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
25. Life Assurance & Accident Cover
26. Share Save
27. Enhanced Maternity & Paternity Pay
28. Work Perks Discounts & Vouchers
29. Buy & Sell Holiday
30. Flexible Working & Flexible Bank Holidays
31. Cycle to Work
32. Volunteering (2 days paid)
33. Learning & Development Opportunities
34. Extensive Wellbeing Support, including EAP
35. Loyalty & Values Awards
36. Funded Professional Subscription
37. Company Uniform