IT Services Manager
Evesham – Hybrid working – Evesham office 3 days a week
Our client is a market leading medium sized company, with global offices, and is significantly investing in its technology to improve efficiency, productivity, and competitive edge. This will lead to a step change in IT service delivery and performance which you will lead as IT Services Manager.
Reporting to the CIO, as IT Services Manager, you’ll review and implement new IT Service Delivery standards to maximize the value of the IT investment. This is across the Service Desk, Infrastructure, Desktops and application support services first in the UK then for the global offices, and you will:
* Review existing and identify a new service delivery model
* Lead and coach the service delivery & service desk to implement new processes and prioritization in line with ITIL
* Build a high-performance, service-driven team with an embedded culture of continuous improvement
* Own the ITSM tool and the decision to retain the current one or select a new one
* Improve prioritization and enable self-service
* Lead IT procurement (networks, infrastructure, desktop, devices, desktop applications) ensuring cost-effective sourcing of IT assets and services
* Set up a vendor framework to measure vendor management and performance
* Improve change control / management and communication that impacts IT service delivery
* Governance and risk management
* IT provisioning management and service delivery
* Oversee and optimize key IT systems including Azure, O365, enterprise cloud, collaboration tools, cyber security systems and mobile device management
* Manage IT Infrastructure and networks ensuring maximum uptime and performance
* For new applications / business systems, ensure support requirements are considered before go-live and support services delivered post go-live
* Bring innovation and continuous improvement of services
* Ensure services align with business needs and be accountable for service performance
Longer term, once the new service delivery is established globally, you’ll be encouraged to contribute to IT Projects, change, other IT initiatives, and your ideas will always be welcome.
ABOUT YOU
We’d like to hear from you if you have experience of:
* Leading IT Services or IT support in an ITIL environment
* Delivering improvements to IT service management and delivery
* Leading a team with the ability to inspire
* Coaching the service desk on ITIL & on all aspects of their job function
* Vendor engagement, outsourcing, and optimization of service provision
* Best practice and components of IT Service Management / ITSM
* Delivering process change and experience of governance / risk management
* Stakeholder management and relationship building skills
ITIL certification would be beneficial.
Location: Evesham, Worcestershire – Hybrid working – Office 3 days per week / home working 2 days per week
Salary: To £70,000 + car allowance + healthcare + bonus + pension
Genium Selection is acting as a Recruitment Business in relation to this vacancy.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology and Management
Industries: Wholesale Import and Export and Design Services
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