Job Description
Customer Service Advisor
Location: Horsham
Type: Full-Time, Permanent
Salary: £25,397 + Performance Bonus + Benefits
Join one of the UK’s fastest-growing telecom providers—Telecom Acquisitions Ltd (TAL)—and become the voice behind exceptional customer care. We don’t just connect homes—we connect people with outstanding service.
About the Role
As a Customer Service Advisor, you’ll be the first point of contact for our customers, delivering friendly, efficient, and solution-focused support. From billing queries to technical issues, you’ll handle every interaction with clarity, confidence, and care.
This isn’t just a call Centre job—it’s your chance to build relationships, solve problems, and shape the customer experience.
What You’ll Be Doing
* Handling inbound calls with professionalism and empathy
* Resolving billing queries and explaining charges clearly
* Managing overflow from 1st line technical support
* Responding to general service and account enquiries
* Handling complaints with tact and urgency
* Logging interactions accurately in our CRM
* Collaborating with internal teams to resolve complex issues
* Sharing customer insights to improve service delivery
What We’re Looking For
* A natural communicator with a confident, warm phone manner
* Calm, solution-focused problem solver
* A proactive team player with a can-do attitude
* Passionate about delivering 5-star customer experiences
What You’ll Get
* Competitive salary + performance bonuses
* 25 days holiday + bank holidays
* Hybrid working options after probation
* Ongoing training and career development
* Supportive, vibrant team culture
* Staff discounts on broadband and telecom services
* Regular team socials and recognition rewards
Ready to Join Us?
If you’re passionate about people and thrive in a fast-paced environment, we’d love to hear from you.