We're looking for a Sector Insights Manager to join our team and play a key role in shaping how Saint-Gobain understands customer needs and translates insight into future solutions.
Working closely with our Head of Sector Development, this role focuses on getting close to customers, understanding their experience across the full project lifecycle, and identifying where we can improve, innovate and create new value.
This is a highly customer-facing insight role. You'll spend time with customers on site and in real project environments, mapping the customer journey from start to finish and uncovering what works well, where the gaps are, and where new opportunities exist.
This role blends customer engagement, insight generation and innovation, making it a great opportunity for someone who enjoys listening, learning and turning real-world feedback into meaningful change.
This is a full-time permanent role offering hybrid working, with national travel required to engage customers and stakeholders.
What we're looking for:
Is naturally curious and customer-focused, with the ability to listen deeply and draw out meaningful insight
Is comfortable working directly with customers and understanding their experiences and challenges
Has experience in a customer-facing, insight or research-led role
Can translate real-world feedback into structured insight and clear recommendations
Is confident operating in open-ended environments and shaping direction through discovery
Builds strong relationships and communicates clearly across different audiences
Ideally has some exposure to construction or the built environment (not essential, but helpful)
What you will be doing:
Engaging directly with customers across the project lifecycle to understand their journeys and experiences
Mapping customer journeys to identify opportunities for further development
Gathering and synthesising insight from site visits, conversations and structured research
Working closely within the sector to translate insight into innovation opportunities
Collaborating with internal stakeholders across brands to ensure insights are understood and applied
Helping shape how Saint-Gobain approaches customer insight and learning over timeAre Saint-Gobain inclusive employers?
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you