An exciting opportunity has come up to join our vibrant offices in Gloucester as a Claims Handler. Are you customer friendly and have experience within the financial/insurance sector? Look no further this role could be just for you.
Responsibilities:
This role is very customer focussed, requiring you to provide an excellent claims service to our customers and overall claims support to the team in Gloucester.
To achieve your key performance indicators including service targets.
To ensure that clients are fully informed of the process of their claims
To place handle claims within your authority limits referring unusual cases to an experienced colleague or head office.
Clients queries and correspondence.
The effective management of your diary.
To adhere to agreed policies and procedures as detailed in the claims procedures and in the compliance handbook.
To use all core PIB systems and any specific claims monitoring ensuring they are regularly updated for effective Management information and Reporting.
To attend company and/or claims meetings and events as required, including prescribed training. Also to achieve the minimum requirements for CPD through training provided in house or by identifying development areas during your performance and development review meetings.
To undertake any other reasonable duties as requested by management.
Experience:
Experience in the financial services/insurance sector
Experience in working in insurance claims
Maintaining and manging your own caseload
Excellent telephone manner
Fantastic customer service skills
Negotiation and complaint resolution
Why Join Us?
Competitive salary and benefits package
Flexible working and holiday options
Pension, enhanced parental leave, and life insurance
Discounts on technology, travel, and leisure
Learning and development opportunities
Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
#HP
REF-(Apply online only)