Job Description
Service Architect
Location: Hybrid, 40% onsite - 60% home | Park Road Estate, Park Road, BARROW IN FURNESS - Cumbria, LA14 4BN
Duration: 26/06/2026
MUST BE PAYE THROUGH UMBRELLA
Role Description:
Job Title: Service Architect
Role Overview
The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet business requirements and align with organizational standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes and technologies.
Key Responsibilities
Service Design: Develop service architectures that cover infrastructure, applications, and operational processes.
Requirements Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services.
Integration: Ensure new services integrate effectively with existing ITSM processes (eg, Incident, Problem, Change, and Configuration Management).
Documentation: Produce service design packages, including service models, operational procedures, and support documentation.
Governance: Define service standards and ensure compliance with organizational and regulatory requirements.
Transition Support: Collaborate with project teams to ensure smooth transition from design to live operation.
Continuous Improvement: Identify opportunities to enhance service performance and cost efficiency.
Required Skills & Experience
Proven experience in service architecture or IT service design roles.
Strong understanding of ITIL framework and service management principles.
Knowledge of enterprise infrastructure and application landscapes.
Ability to create detailed service models and operational documentation.
Excellent stakeholder engagement and communication skills.
Security Clearance
Must hold or be eligible to obtain SC clearance
Must be UK British National (not dual passport holder)
Ability to work with sensitive and classified information in compliance with government and organizational security policies.
Additional Requirements
Likely to require on-site work at customer location in Barrow-in-Furness as part of project delivery.
Preferred Qualifications
ITIL certification (Foundation or higher).
Experience in large-scale enterprise or government environments.
Familiarity with service modelling tools and frameworks.
Must hold or be eligible to obtain SC clearance
Must be UK British National (not dual passport holder)
Special requirement:
Be a sole UK National