CitySuites,a market leading accommodation for the business traveller, is seeking an experienced, service driven and highly vigilant Head Receptionist to work within our premium residential residence in Manchester city centre.
As a Head Receptionist you will work in shifts as part of a team. The reception team will work individually and will provide a 24/7 reception presence. CitySuites is a 7 days a week operating residence and the reception team will be required to work weekends.
Key Role Responsibilities:
* To be the point of contact based at the reception desk, for all residents and visitors
* Checking in/out process of guests
* Dealing with both phone and email enquiries in timely & professional manner
* Assist the guests where ever possible to ensure they have the best possible stay.
* To quickly get to know each resident and ensure that they are always acknowledged and greeted whenever they are met
* To attend to any query or incident within the residence, and resolve the query promptly
* To complete all allocated tasks as laid out during the shift independently
* To be extremely organised & efficient to ensure all tasks are completed to the highest standard and any guest requests followed up & completed
* To be able to communicate & provide thorough, detailed handovers to co-workers
* As part of the reception team, provide the administration for the residence
* To be able to process payments and invoices accurately and complete end of day banking reconciliation at the end of each shift/end of day
* Be responsible whilst on shift for operating the pc-based Property Management System for all customer enquiries, bookings, payments, issuing invoices and chasing up overdue payments.
* To take the lead in the event of an emergency, following procedures and contacting the relevant emergency services and escalating the issue to the General Manager
* To take and maintain clear and detailed records of any incidents which may occur during the shift and where required, prepare and submit written reports to the General Manager.
Job Type: Full-time
Work Location: In person
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