To act as a brand ambassador and deliver an exceptional customer experience that supports in achieving personal goals and exceeding store targets.
Primary Responsibilities
● Deliver an exceptional customer experience that follows the customer through their journey within
the store
● Engage with customers to identify their needs and provide appropriate product recommendations
● Provide the brand bra fit experience, ensuring the customers need are met and additional products
are suggested where appropriate
● Participate in sales targets with management and tracking performance towards the set goals
● Understand and execute store merchandising standards, recovering and replenishing stock where
needed
● Operate the till system ensuring all customer transactions are processed accurately, efficiently and
services levels are maintained throughout
● Play an active role in loss prevention within the store, identify and notifying management of any
stock that may be fault and/or have gone missing
● Adhere to all health and safety policies and procedures at all times
● Participate in training programmes and engage with in store initiatives
Skills and Experience
● A passion for customer service and an enthusiasm for creating a personal experience for each and
every customer
● A great communicator who is always looking for ways to help customers and other team members
● Calm and efficient approach to supporting customers, especially during busy periods
● Goal oriented with a passion for working towards, achieving and exceeding targets
● A team player who is flexible, supportive and contributes to a positive working environment for all
team members
● Excited by change and a varied and fast-paced work environment
● An openness for learning new things and developing service skills, product knowledge and
behaviours in an ever changing retail environment