Job Description
We are looking for an individual with solid FM experience who can manage contracts, PPMs, documentation, compliance and stakeholder relationships.
The role reports to the Regional Facilities Manager and will play a key part in creating an excellent workplace experience for our customers.
Key Responsibilities
1. Support the delivery, performance and ongoing development of the facilities service solution across the designated region.
2. Ensure all sites remain safe, secure and fully compliant with Health & Safety legislation, including risk assessments, method statements, permits and contractor inductions.
3. Line manage and support Placemakers, ensuring effective supervision, 1-2-1s, appraisals, recruitment, training and succession planning.
4. Oversee weekly site visits, rostering and staffing to ensure contractual coverage, including sickness and absence management.
5. Ensure all FM documentation (audits, COSHH, H&S records, SOPs, PPMs) is accurate, up to date and reviewed within required timescales.
6. Maintain strong cost control, including materials, consumables, labour and agency usage, while identifying margin improvement opportunities.
7. Manage customer queries and complaints in line with the customer complaints procedure, ensuring timely response and resolution.
8. Identify opportunities for service improvement, additional revenue and enhanced customer experience across the region.
Professional and Personal Competencies/Qualifications
9. Proven experience in Facilities Management, including PPMs, contract management and working with multiple stakeholders.
10. Experience leading a small team and managing performance in a facilities environment.
11. Strong operational problem-solving skills with the ability to work resiliently and independently.
12. Excellent communication and organisational skills.
13. Understanding of compliance, health and safety and FM documentation requirements.
14. UK driving licence (regional travel required).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.