A fast-growing SaaS company is seeking Customer Success & Support Executives to help multi-site food service businesses optimise inventory, reduce food waste, and protect profit margins. This is a hands‑on role for commercially aware, confident communicators who want to make a real impact.
This isn't a passive support role – you'll play a visible part in helping operators succeed while shaping how the customer success function develops.
Responsibilities
* Host live onboarding sessions and deliver engaging training via video and screen‑share.
* Support pilot sites through full rollout, tailoring guidance to operational and finance stakeholders.
* Respond to customer queries, troubleshoot issues, and maintain accurate CRM and knowledge documentation.
* Monitor engagement, identify churn risk, and help customers maximise margin protection.
* Contribute to improving workflows, refining onboarding processes, and developing support resources.
About You
* Strong communicator, confident on calls and video.
* Commercially aware, understanding food cost, waste, and operational pressure.
* People-focused and energised by helping others succeed.
* Proactive, solutions‑driven, and calm under pressure.
* Comfortable working remotely, managing your own time, and learning new systems.
#J-18808-Ljbffr