Claims assessor

Job Description

The Team You Will Join

You will be joining the Individual Protection Team. The team is a vibrant and supportive team who prides itself on working collaboratively with each other and our Stakeholders, such as the Customer Service, Sales and Complaints teams. The team has a wealth of knowledge and years of experience with our products and Claims assessment with majority of the team being Senior Claims Assessors. Our focus is to give the customer the best Claims experience, through innovative improvements, delivering on the promise and providing excellent service.


The Opportunity

The 12month FTC Individual Protection Claims Assessor will contribute to the proactive management of claims administered by MetLife, providing reassurance to customers through service excellence and accuracy of work. This is an exciting opportunity for Claims Assessors to develop and maintain strong relationships with internal and external customers.

Success in this role requires excellent communication and interpersonal skills. The Claims Assessor is responsible for claims assessment and all duties associated along with telephone call handling. You’ll collaborate closely with Customer Service, Sales and Complaints teams in an environment where every contribution is respected, and every perspective is heard.