Description Key Responsibilities Team Leadership Mentor and develop a high-performing support team Schedule daily activities and conduct regular performance reviews Deliver training and foster a culture of continuous improvement Returns Management Oversee the returns process with precision and care Troubleshoot patient visual issues and dispensing queries Analyse trends and implement strategies to reduce return rates Coordinate with production to manage inventory and assess returned lenses Personal Development & Innovation Stay ahead of optical trends and technologies Provide ongoing training and support to your team Ensure compliance with ISO standards and company policies Qualifications What You’ll Bring Qualified Dispensing Optician Strong understanding of customer service processes Excellent people and communication skills Proven leadership experience (ILM, NVQ, or supervisory training a plus) Solid IT skills and familiarity with ISO requirements What We Offer A collaborative, team-oriented culture Opportunities for personal and professional growth Access to cutting-edge optical technologies A chance to make a real impact in the lives of ECPs and patients Ready to Lead with Vision? Join HOYA UK and be part of a company that values innovation, integrity, and people. Apply today and help us shape the future of vision care.