Helpdesk Administrator
Full-Time | Monday to Friday
Location: Medway City Estate
Company: CC Cousins
Salary: £25,500 per annum
On call Rota: 1 in 4 (£30 when on call/ £10 for every call taken)
Who we are:
We are a leading facilities maintenance company seeking a Full-Time Helpdesk Administrator to join our vibrant office team. In this role, you will play a key part in ensuring a smooth, efficient, and professional experience for our clients and subcontractors. The Helpdesk Administrator will be responsible for logging, tracking, and resolving facilities-related issues in a timely manner, ensuring smooth operations and compliance with service level agreements (SLAs), costing subcontractor quotes and updating our CRM systems.
Key Responsibilities
* Answer incoming calls from clients, surveyors, and subcontractors
* Respond to emails promptly and professionally
* Cost subcontractor quotes and issue weekly surveyor quotes
* Send and track weekly surveyor quote chasers
* Processing outstanding quotes with surveyors to prevent delays
* Raise jobs on Job Logic (our CRM/CAFM system)
* Update Elogbooks system daily
* Type surveyor quotes with excellent spelling and grammar
* Complete and submit weekly statistics and reports
* Serve as the first point of contact for incoming facilities-related service requests (via phone, email, or helpdesk system)
* Accurately log all calls onto our bespoke system to ensure all call outs are accurately tracked
* Prioritise and assign tasks to appropriate department, based on urgency and complexity
Key Skills and Attributes
* Communication: Clear, professional telephone manner and strong written communication
* Customer Service: Courteous and efficient handling of all calls and correspondence
* Organisation: Ability to manage multiple priorities and meet deadlines
* Attention to Detail: Accuracy in data entry, quoting, and documentation
* Administrative Skills: Competence in document preparation and record-keeping
* IT Proficiency: Skilled in Microsoft Office (Excel, Outlook, and Word)
* Professionalism: Discreet, reliable, and trustworthy when handling confidential information
If you’re dedicated, reliable, and motivated, we’d love for you to join our team and help us deliver the excellent service CC Cousins is known for