Your Role & Responsibilities
As a key member of our management team, you’ll coordinate and lead the Learning & Development agenda across our administration and support teams. Responsibilities include:
Oversee the planning and delivery of training and development initiatives
Maintain and improve competence assurance and management systems
Coordinate day-to-day training logistics and associated record keeping
Monitor the impact of training and adjust approaches based on outcomes
Keep training aligned with evolving internal standards and industry regulations
Produce accurate, timely reports for senior management
Ensure compliance with training KPIs and troubleshoot where necessary
Contribute to a culture of excellence and continuous improvement
This role sits at the intersection of people, process, and progress, so we’re looking for someone who loves bringing structure to complexity and has a genuine passion for helping others develop.
What You’ll Bring
Strong administrative or records management experience
Background in training coordination (essential)
Experience in financial services (desirable, not essential)
Proficient in Microsoft Office (Word, Excel, Outlook)
Excellent attention to detail and problem-solving skills
A proactive mindset with the ability to work both independently and as part of a team
An open, collaborative approach with a desire to make a difference
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