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Manager - eComm Management, Client & Data Management - Capital Markets Operations, London
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Client:
Royal Bank of Canada>
Location:
London, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
6acae164f1d4
Job Views:
4
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Job Summary
Job Description
What is the opportunity?
You will be joining our eComm Management team within the Client and Data Management group.
As the manager of our team, you will work with our partners to facilitate and manage the electronic enablement of trading across the Fixed Income, Equities, and FX product lines and platforms.
You will lead a global team collaborating across geographies to deliver for our clients and partners.
What will you do?
Lead a global team to deliver excellence for our clients and partners.
Maintain client and account level data in Capital Markets front and back-office systems.
Ensure accuracy across all electronic trading systems for eComm set-ups/updates.
Use appropriate tools and exception management processes to maintain data quality.
Proactively seek efficiencies in processes.
Review exception queues and perform root cause analysis.
Review source system reconciliations to prevent future discrepancies.
Manage issues proactively and coordinate with the team to manage expectations.
Interact with stakeholders regarding eComm management initiatives.
What do you need to succeed?
Must-have
* Excellent oral and written communication skills.
* Strong team working capabilities.
* Ability to multi-task and adapt quickly to new processes and changes.
* Flexible, innovative, organized approach.
* Proficiency in MS Office, especially Excel and Access.
* Ability to prioritize under normal and pressure situations.
Nice-to-have
* Knowledge of Bloomberg, Tradeweb, MarketAxess, FXALL, and 360T.
* Knowledge of Process change management.
* Knowledge of electronic vendor platforms.
What is in it for you?
We thrive on the challenge to be our best—fostering growth, collaboration, and trusted advice to help clients and communities prosper. We care about each other, reaching potential, making a difference, and mutual success.
* Comprehensive Total Rewards Program including bonuses, benefits, and competitive pay.
* Leadership support for development through coaching and opportunities.
* Opportunity to work with top professionals in the field.
* Chance to make a lasting impact.
* Work in a dynamic, collaborative, high-performing team.
* World-class training in financial services.
* Flexible work options.
Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to employees or other locations. Fees are only paid to agencies with prior agreements. Contact Recruitment for more details.
Job Skills
Active Learning, Adaptability, Communication, Customer Service, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services, Time Management
Additional Job Details
Address: 100 BISHOPSGATE, LONDON
City: London
Country: United Kingdom
Work hours/week: 35
Employment Type: Full-time
Platform: CAPITAL MARKETS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-04-29
Application Deadline: 2025-05-13
Note: Applications accepted until 11:59 PM the day before the deadline.
Inclusion and Equal Opportunity Employment
At RBC, we promote an inclusive workplace with diverse perspectives, supporting employee growth, collaboration, innovation, and professional development. We are committed to policies fostering respect, belonging, and opportunity for all.
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