About the Role
Lighthouse Dental practice in Ipswich, are looking for a dental receptionist who has previous dental experience. Whether you are a dental nurse looking to change direction or have previous experience working as a dental receptionist apply now to join our friendly, highly motivated, and hardworking team.
We are offering this position on a full or part-time basis from 24 to 40 hours per week, which will include one Saturday morning in 6. (8.45 – 13.15 additional to contracted hours).
The practice is open Monday – Friday 08.15 – 17.30 and Saturday 7.45 - 2pm.
Main duties will include;
* Ensure the patient has the best experience they can have from the moment they first contact the practice to when they check out
* Ensure you have an excellent communication pathway in place between yourself, the team and the patients
* Take control of the reception duties and complete reports as necessary
* Diary management, zoning and appointment booking following practice policy
* Always answer incoming calls in a professional manner and ensure that any messages/enquiries are noted and passed to the relevant person for follow up
* Make telephone calls as requested by clinicians and in response to patient enquiries
* Manage incoming/ outgoing enquires in a timely manner and always meet deadlines
* Ensure that any communications are noted effectively so an audit trail of any form of communication can be referred to at any time
* Patient finance, applications and cash handling and end of day cashing up
* Help patients sign up to the dental plan
About the Candidate
To be considered for this position, you will need the following qualifications, skills and experience:
* A willingness to be involved with a professional team and a can-do attitude is essential.
* The ability to work in a calm manner in a fast paced environment.
* Have an affable personality and fantastic customer service skills
* Have a good knowledge of the dental industry
* Be able to communicate effectively face to face with patients, on the telephone and within the team
* Have a positive work ethic, able to maintain a high standard of work production
* Be happy to interact with the team and offer suggestions for improvement for processes
* Able to use initiative and work well under pressure
* Ideally have experience with the dental software SOE Exact
* Be willing to learn the practices systems and maintain their effectiveness
* Be professional at all times, punctual, flexible, reliable and very well presented
About Us
We offer:
* Excellent salary
* Social and team building events throughout the year
* Progression and development
* Modern surgeries and dental software system
* Offsite parking provided on a rota basis
* Fabulous work culture and team ethos
* Core CPD provided paid for
* GDC registration paid for
* Indemnity insurance provided
* An additional day’s holiday on your birthday (or next nearest working day if on a weekend!)
* Wellbeing classes
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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