Joining our friendly and hardworking family as a Customer Service/Sales Expert, you’ll be on the front line dealing with our customers who visit your branch. You will play a vital role in our continued success by providing first-class service and ensuring the safety of colleagues and customers at all times.
What will I be doing?
No two days are the same in TP branch life, but here are some key responsibilities:
* Building strong relationships with customers to deliver high standards of service. Being helpful and friendly, often getting to know customers by name.
* Handling customer requests, providing product information, preparing quotes, and assisting each customer with their purchase to enhance sales.
* Ensuring the safe and correct movement of products around the branch.
* Adhering to all safety policies and procedures to maintain high safety standards.
What experience do you need?
This is a customer-facing role requiring excellent customer service skills, relationship-building abilities, and teamwork. Experience managing large customer accounts is beneficial, but we can train you in the rest.
Does this sound like you?
We hope you can say ‘Yes’ to the following characteristics, which are part of the DNA of all our Customer Service/Sales Experts:
* Highly adaptable, resilient, tenacious, energetic, and driven.
* Thrives in a fast-paced, dynamic environment.
* Friendly, outgoing, and comfortable communicating face-to-face with customers to build strong relationships.
Being a Customer Service/Sales Expert at TP offers excellent opportunities for career development. New colleagues are encouraged to enroll in our development schemes, supported by personalized development plans aligned with our values.
You will receive competitive pay and benefits, including an annual bonus, contributory pension, private healthcare, life assurance, sharesave scheme, and discounts across the Travis Perkins Group and other retailers. Our hours promote a good work-life balance, with most customers choosing to enjoy weekends and bank holidays off.
Despite our size, Travis Perkins maintains the values of a family-run business with the ambition of a forward-thinking company. We are proud to be voted one of the UK’s Top Employers annually since 2010, offering extensive career opportunities across our five leading businesses, operating from over 1,400 outlets with more than 20,000 colleagues.
We are committed to being an inclusive employer where everyone feels safe, welcome, and confident to be their authentic selves.
You be you, it makes us, us.
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